NHS Business Services Authority

NHS services administration
Last updated:
February 6, 2026
Company details
HQ
HEADCOUNT
3000-9999
ORG TYPE
Government
SECTOR
Healthcare & Life Sciences
About the company
NHSBSA is a national NHS arm’s-length body that runs high-volume platforms and services used by NHS organisations, patients, and the public. The organisation supports the NHS workforce through services like NHS Jobs, HR and payroll platforms, and NHS Pensions administration, alongside citizen-facing services such as overseas healthcare and exemptions. NHSBSA work spans digital, data and technology, customer operations, finance, policy delivery, and service management. The organisation’s annual reporting places a lot of emphasis on colleague experience and inclusion alongside operational performance.
Locations and presence
NHSBSA has multiple UK office locations including Fleetwood, Bolton (Middlebrook), Newcastle (several sites), and Wakefield. Many roles also offer flexible or hybrid working “where services and locations allow,” with specifics varying by team.
Palpable Score
81.0
/ 100
NHSBSA is a strong pick for early-career starters because entry routes show up in both dedicated apprenticeships and genuinely junior-friendly operational roles, backed by public-sector clarity on pay and benefits. The main limit is outcomes evidence: there are strong engagement and employer-award signals, but less hard public detail on junior promotion timelines and retention by cohort.
Pillar 1: Early-career access

Score

17.0
/ 20
  • The company advertises true early-career entry via degree apprenticeships in Digital, Data and Technology, with the role designed around learning while working.
  • NHSBSA hires for straightforward Band 2 and similar support roles (for example, administration support officer vacancies) that are realistic first jobs, not “junior-in-name-only” roles.
  • The company also markets placements, insight/innovation days, and NVQ Level 3 and degree apprenticeships through schools-and-students outreach partnerships, which widens access beyond graduates.

Pillar 2: Hiring fairness and transparency

Score

17.5
/ 20
  • The company publishes a clear stance on how candidates can use Generative AI in applications, including what is acceptable and what risks rejection, which removes ambiguity for first-time applicants.
  • NHSBSA states the organisation operates a Guaranteed Interview Scheme for disabled applicants who meet essential criteria, and the annual report also references mandatory inclusive recruitment training for recruiting managers.
  • The company consistently uses NHS Jobs-style adverts with pay scheme, band, salary, contract type, and working pattern shown upfront, which is a transparent baseline many employers still miss.

Pillar 3: Learning and support

Score

15.0
/ 20
  • The company’s benefits pack explicitly includes apprenticeship opportunities plus “learning and development resources and courses,” which is a practical signal that training is funded and expected.
  • NHSBSA highlights internal development structures like a Shadow Board and leadership development (“Leadership Lounge”), which can be valuable for early-career confidence and exposure when access is fair.
  • The company supports early-career belonging through lived-experience and colleague networks (including Disability and Neurodiversity, BAME, LGBTQ+, and Women’s networks), which helps new starters find support outside their line team.

Pillar 4: Pay fairness and stability

Score

17.5
/ 20
  • The company aligns roles to Agenda for Change and frequently publishes the band and exact salary on adverts, including pay progression language on some postings.
  • NHSBSA offers a very strong stability package for early-career starters, including an NHS pension with a stated employer contribution rate and a minimum annual leave entitlement that increases with service.
  • The company also lists salary-sacrifice options, discount schemes, and wellbeing support (EAP, eye tests, gym discounts, flu vaccines), which strengthens “total reward” clarity even for junior roles.

Pillar 5: Early-career outcomes

Score

14.0
/ 20
  • The company reports sustained colleague-engagement results and repeat external recognition (for example, continued Best Companies two-star accreditation and category rankings), which suggests broadly positive workforce outcomes.
  • NHSBSA has substantial public review volume and a strong overall Glassdoor score and recommendation rate, but those signals are not broken out by apprentices, placements, or grads, so early-career outcomes remain partly opaque.
  • The company has some public mixed feedback on progression clarity in trainee-style roles, and NHSBSA does not publish conversion rates, promotion timing, or 12–24 month retention data for early-career cohorts, which caps this pillar.

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