What you can expect

The ideal Technical Support Engineer is someone who will be passionate about our cloud collaboration vision and have a great attitude. The Technical Support Engineer is expected to be highly proficient in all areas related to our Zoom products. Must have technical support experience supporting enterprise clients.

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About the Team

Zoom values customers, team members, and community care. They offer hybrid work and respect individual styles. The team includes senior staff and specialists for support. Emphasis is on collaboration and teamwork. This role is based in Tokyo, and you will report to the manager in Japan.

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What we’re looking for

[Required]

Have 3+ years of Tier II Technical Support experience in Japan. Experience with Cloud Contact Center or IP Telephony systems. Strong customer communication via video calls and text.
Be a Fluent Japanese speaker. Business level English ability is also necessary for this position
Understand networking concepts, protocols, and troubleshooting methodologies.
Be available for onsite visits to client locations as needed
Be available to work in office as par Japan Policy (Twice a week)
Be available for work overtime or Weekend standby as needed

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[Nice to Have]

Understand SIP, Telephony and H323 Protocols *Nice to have
Experience of Unified communications with video and telephony-based products *Nice to have
Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA) *Nice to have
Understand firewall, networking and good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO * Nice to have

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About the company

Zoom

Company overview

Zoom is a communications and collaboration company best known for Zoom Meetings, and the company also sells products like Zoom Phone, Contact Center, and AI features (including AI Companion) inside the Zoom Workplace suite. Zoom serves both consumers and enterprises, with a heavy focus on business communications and customer experience. Zoom is a public company headquartered in San Jose, California with a global footprint.

Locations and presence

Zoom lists San Jose, California as headquarters and publishes a roster of global offices across North America, Europe, Asia, and Oceania. Zoom has used a “structured hybrid” approach where employees who live within commuting distance of an office are expected to be onsite at least two days per week, while many other roles remain remote-flex depending on location and job family.

Palpable Score

74.5

/ 100

Zoom is easy to recommend for graduates who want a clear first step into a well-known tech brand because Zoom runs a defined early-talent program with internships and new graduate placements. The main trade-off is process consistency: Zoom publishes a neat early-talent hiring flow, but candidate reports still include delays and occasional poor closure. Support for interns and new grads is a strength, while long-run outcomes are harder to verify because Zoom does not publish conversion, retention, or promotion benchmarks for early-career cohorts.

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Technical Support Engineer (Tokyo Based)

Zoom

About the company

Zoom

Company overview

Locations and presence

Palpable Score

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