About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

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As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

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About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

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We’re looking for a Customer Support Specialist to deliver “WOW” levels of service to our global customer base.

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The role might include night and weekend shifts, which are fully compensated, to support 24/7 coverage and provide customers with the best support.

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Up to shape what's next in finance? Let's get in touch.

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What you'll be doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

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What you'll need

• Fluency in English (minimum B2 level)
• A bachelor’s degree or equivalent
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Experience providing omnichannel support across chat, phone, and email
• Exceptional writing, analytical, and IT skills
• Impeccable attention to detail
• Empathy and genuine interest in supporting customers
• A self-motivated and adaptable team player
• An independent, problem-solving attitude
• The availability to work from the Mexico City office to work from the Mexico City office

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