πŸ“
London, UK

Shop Supervisor

2 years experience
Impact and NGOs
Operations
Posted:
December 29, 2025

Crisis UK

Homelessness charity
70
Palpable Score
Apply >view company >

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

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Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

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Location: This role will be split 50/50 across our Putney and Hammersmith locations

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About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

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As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

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This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

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About the company

Crisis UK

Company overview
Crisis is a UK charity focused on ending homelessness. Crisis delivers frontline services through Crisis Skylight centres, helping people with housing, benefits, employment, wellbeing, and other barriers that keep people trapped in homelessness. Crisis also campaigns for policy change and runs research to influence government and public systems. Alongside services, Crisis operates charity shops that raise income and create skills opportunities.

Locations and presence

Crisis has a London head office and delivers services across Great Britain through multiple Skylight centres, plus a nationwide shop network and operational sites like the Canning Town warehouse. Crisis offers hybrid working for some roles, but the working pattern is role-dependent, and many frontline and retail roles are on-site.

Palpable Score

70
/ 100
Crisis is accessible for early-career candidates mainly through clearly paid entry routes in operations, volunteering delivery, and retail, rather than a large graduate scheme. Crisis is unusually transparent about hiring mechanics for a charity, including anonymised shortlisting and post-interview feedback, and Crisis backs this up with concrete benefits and learning support. The main constraints are limited visible graduate-level pathways and mixed public signals on progression and career opportunities.
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