Crisis UK

Homelessness charity
Last updated:
January 3, 2026
Company details
HQ
London, UK
HEADCOUNT
500-999
ORG TYPE
Non-profit
SECTOR
Impact and NGOs
About the company
Crisis is a UK charity focused on ending homelessness. Crisis delivers frontline services through Crisis Skylight centres, helping people with housing, benefits, employment, wellbeing, and other barriers that keep people trapped in homelessness. Crisis also campaigns for policy change and runs research to influence government and public systems. Alongside services, Crisis operates charity shops that raise income and create skills opportunities.
Locations and presence
Crisis has a London head office and delivers services across Great Britain through multiple Skylight centres, plus a nationwide shop network and operational sites like the Canning Town warehouse. Crisis offers hybrid working for some roles, but the working pattern is role-dependent, and many frontline and retail roles are on-site.
Palpable Score
70.0
/ 100
Crisis is accessible for early-career candidates mainly through clearly paid entry routes in operations, volunteering delivery, and retail, rather than a large graduate scheme. Crisis is unusually transparent about hiring mechanics for a charity, including anonymised shortlisting and post-interview feedback, and Crisis backs this up with concrete benefits and learning support. The main constraints are limited visible graduate-level pathways and mixed public signals on progression and career opportunities.
Pillar 1: Early-career access

Score

13.0
/ 20
  • The company hires fixed-term “Crisis at Christmas” Project Assistant roles that are explicitly positioned as entry-level opportunities and give first-job exposure to large-scale service delivery.
  • Crisis recruits shop-floor roles like Shop Supervisor with clear responsibilities and training elements, creating a practical pathway into charity retail and operations.
  • The company does not show a consistent, named graduate scheme across functions, so most early-career access comes via junior operational roles, seasonal programmes, and retail rather than structured graduate intakes.

Pillar 2: Hiring fairness and transparency

Score

15.5
/ 20
  • The company publishes a detailed application, interview, and shortlisting guide, including how to apply, what is scored, and what feedback is available at different stages.
  • Crisis uses anonymised shortlisting in at least some live roles, avoids CV-based selection in favour of screening questions, and states that at least two staff score applications.
  • The company cannot offer feedback for candidates who are not shortlisted due to volume, and several roles include interview tasks, which can feel heavy for applicants juggling multiple applications.

Pillar 3: Learning and support

Score

15.0
/ 20
  • The company lists multiple learning supports, including role-related training, short courses, mentoring, work shadowing, instructor-led workshops, and on-demand digital learning.
  • Crisis offers study leave for role-relevant qualifications and describes on-the-job development approaches that suit people moving into the homelessness sector for the first time.
  • The company’s early-career learning offer is mostly “role-based” rather than cohort-based, so structured support can vary depending on whether someone joins via a seasonal project, retail, or a frontline team.

Pillar 4: Pay fairness and stability

Score

14.5
/ 20
  • The company posts clear salaries on many roles, and Crisis states that salaries are fixed and not negotiated at offer stage to counter inequity.
  • Crisis offers benefits that matter early on, including an 8.5% employer pension contribution, interest-free loans (including rent deposit support), enhanced family leave, and wellbeing leave.
  • The company uses fixed-term contracts for some high-volume seasonal roles, which is a fair model for time-bound delivery but reduces stability for candidates who need permanent work from day one.

Pillar 5: Early-career outcomes

Score

12.0
/ 20
  • The company’s own reporting shows a reduction in average employee numbers year-on-year and references redundancy and termination costs, which signals that some teams have faced restructuring.
  • Crisis has mixed public employee sentiment, including weaker ratings for career opportunities, which suggests progression can feel uneven depending on function and timing.
  • The company links some roles to skill-building and progression, such as shop roles that include training and development responsibilities and roles that build transferable programme-delivery experience, but Crisis does not publish cohort outcome measures like promotion timelines or conversion rates.

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