About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

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As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

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About the role

Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.

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We're looking for a Quality Analyst to work closely across our sales teams, supporting Account Executives and their managers. You'll use a detail-oriented approach to improve our processes and deliver the best possible results.

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Up for the challenge? Let’s get in touch.

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What you'll be doing

• Monitoring the quality and compliance of all sales interactions, including reviewing and scoring phone calls, emails, and related chats
• Providing feedback to agents based on their quality score and results
• Working with sales trainers to produce best-practice guides and facilitate regular training

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What you'll need

• 6+ months of experience as a Quality Analyst or similar role
• Fluency in English and Italian
• Great quality score results
• Proven diligence and a high standard of integrity
• Excellent interpersonal skills

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Nice to have

• Experience in a sales environment

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