Job Summary:

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According to his/her mission, the associate provides 1st (permanence) and 2nd (projects) level support to the customers on Decidium HR offers such as:

Pilotage Social (Pilotage RH, Pilotage Masse Salariale)
Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)

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Responsibilities:

He/She has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

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Main responsibilities are:

Treatment of Level 1 tickets on Decidium HR offerings
- Self-identify and self-assign the tickets which are part of his/her area of expertise
- Assist customers via Siebel tickets:
  - Accesses management
  - Role assignments
  - Configurations
  - Functional assistance

Doing the follow up or monitor data or reports production
Alerting the manager or account manager when needed (delay, consistency)
Maintaining/Customizing of existing reports for our customers
Estimating the workload to realize, test, document and deliver the technical solution
Analyzing the discrepancies on solution
Documenting the solution and the delivery form
SOP management and process improvement
- Maintenance of the SOP-s for his/her area of expertise
- Measure the efficiency of the process and the quality of his/her own assistance
- Identify improvement opportunities
- Contribute to the respect of mutual commitments

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Reports & Performance Metrics:

On time delivery
Volume/quality of tickets treated
Backlog

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Knowledge and Skill Requirements:

French language – B2 level, English would be a plus
MS Office tools knowledge (Excel, PowerPoint, Word…)
Ability to manage several projects in parallel
Excellent customer service abilities
Take initiatives to improve customer satisfaction
Be able to speak and write easily & clearly
Analytical skills and an ability to summarize
Organized, rigorous and autonomous
Team player
Dynamic and responsive

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About the company

ADP

Company overview

ADP provides payroll, HR, time, benefits, and broader Human Capital Management software and services to employers. The company sells both technology platforms and outsourced services, including payroll processing and HR outsourcing. ADP serves organizations from small businesses to large multinationals, and the company operates at global scale. ADP is a publicly listed company headquartered in Roseland, New Jersey.

Locations and presence

ADP operates across more than 140 countries and territories, with large hubs in the United States and additional regional sites across Europe and APAC. ADP roles span on-site offices, hybrid setups, and some “home office” style postings depending on team and country.

Palpable Score

77.7

/ 100

ADP offers strong early-career access through recurring internships, entry-level hiring across multiple functions, and structured training pathways like Payroll Academy. Pay transparency and learning support are more visible than many large employers, especially where ADP publishes salary ranges and describes onboarding, training, and mentorship. The main limiter is that ADP does not consistently publish a clear, early-career-specific hiring process timeline or measurable early-career outcomes like promotion and retention rates.

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HR Consultant Intern - INTERN position (with FRENCH, min B2 level)

ADP