Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

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Here’s what we’re up to: https://bit.ly/4fyXonB

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Meet your team
Our Customer Success team at Choco is looking for a Customer Success Associate to support delivering value to food distributors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitizing food service distributors with our AI technology. With OrderAgent, voicemail, email and SMS orders are automatically processed into a distributor’s system within seconds allowing them to run a more profitable and less wasteful business.

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Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is an in-office position (5 days) in London.
The position follows standard weekday hours. In addition, we may occasionally require short weekend support (2–3 hours), for which you will be fully compensated.

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The role & responsibilities

• Support Customer Success Managers (CSMs) in executing successful implementations for our food distributor partners, playing a crucial role in ensuring smooth operations and customer satisfaction – you will specifically help support manual tasks required in the implementation and retention of Payments customers
• Collaborate with CSMs on partnership execution while taking initiative and ownership where appropriate to further improve our distributors’ experience
• Support CSMs across the whole partnership lifecycle: from pre-implementation data handling to post-implementation day to day troubleshooting and requests.
• Assist in preparing training materials to guide partners through a seamless onboarding process
• Train our OrderAgent model by processing orders before a partnership launch to ensure high accuracy levels and set up our partnerships for success

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Who we’re looking for

• 1+ years of experience in customer support, account management, or a similar role
• Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders
• Detail-oriented with a commitment to high-quality service delivery
• Data entry pro ensuring accuracy and efficiency in every task
• Ability to troubleshoot and resolve client issues proactively
• You are a huge team player and have a team-first mentality
• Fluent English communicator (written & spoken)

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Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

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In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

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