Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
Here’s what we’re up to: https://bit.ly/4fyXonB
You’re the reason our customers stay loyal when things don’t go to plan.
As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running.
Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership.
This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.
Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter.
You’ll join a global, tight-knit team that learns fast, laughs loud, and grows together.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
