Job Description

What you get to do in this role:

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The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

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• You will have a portfolio of customers
• You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

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Qualifications

To be successful in this role you have:

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• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of related work experience; OR equivalent work experience
• Apply proficient knowledge of standard principles, theories, concepts and techniques
• Build productive working relationships
• Analyze information and propose solution to meet needs of customers
• Expectation to come into the office in Orlando 2 days a week

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