Reports to: Head of Global Conferences and Events, Global Client Solutions Group
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• Responsible for creating and launching Cvent event registration websites and mobile apps of in person and virtual investor events, including dinners, offsites, Annual Global Meetings, external industry conferences
• Lead the attendee management process for events. This includes but not limited to the management of the Salesforce campaigns, attendee communications, registration updates and event reporting
• Create event communications including save the dates, invitations, registration and hotel confirmations, event reminders, etc.
• Maintain event templates in Cvent and process documents for training of other team members
• Ensure an engaging client experience and achievement of program objectives by consistently meeting deadlines on assigned events and projects and keeping stakeholders apprised
• Responsible for event rsvp tracking in Cvent & Salesforce and report distribution to Relationship Managers & Investor Relations teams
• Take on ad hoc projects and support the broader team as needed
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• Bachelor’s Degree in Business or Technology field preferred, with outstanding academic record
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•1-5 years of event registration or website coding experience required and experience in financial services industry strongly preferred
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•Proficiency in Cvent, Excel, PowerPoint and Word
•Background knowledge in HTML or CSS coding
•Ability to excel in a fast-paced, demanding environment while maintaining the highest quality standards
•Ability to successfully manage multiple priorities and competing demands; result oriented
•Strong communication skills and team orientation; capability of interacting with key stakeholders to direct prioritization of related activity
•Strong client service orientation
•High accuracy and detail orientation
•Good judgment in terms of escalating issues vs. solving problems independently
•A solutions-oriented self-starter with ability to see the big picture
•A demonstrated ability to research and leverage available resources to accomplish the task at hand
•Comfort in dealing with ambiguity and uncertainty in a dynamic and fast-paced environment
•Ability to be flexible in terms of hours in order to coordinate with team members across various time zones. Strong preference for candidate to work ET hours.
•An analytical mind and a passion/interest in bringing new ideas to increase efficiency of existing processes
•Dependable, great attitude, highly motivated and a team player
•Ability to handle confidential information appropriately
•Highly resourceful; able to collaborate; strength in time management with high stakes deadlines
•Some travel may be required
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Vice President, Global Conferences & Events
