Who we are looking for

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In this role, you will work with State Street teams from around the globe to support premier investment
management clients. You will have immediate responsibility to oversee all day-to-day transactional
responsibilities in a fast-paced, flexible and exciting environment.

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Why this role is important to us

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This is a varied position with a senior level of responsibility within the Transaction Management team, within
Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all
internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and
reporting of trade instructions from clients. The team is also responsible for processing directed lending
instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both
internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve
matters to manager for best resolution solution.

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What you will be responsible for

you will

• Provide a high standard of  support to both internal or external clients
• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street  

• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s

• Ensure all transactions are processed on a daily basis
• Participate in semi-annual broker review meetings
• Facilitate new market initiatives setup
• Contribute to team initiatives around audit, risk management
• Complete special tasks and projects assigned by the supervisor or manager.
• As State Street services international client there will be expectation to work on Japanese holidays.

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What we value

These skills will help you succeed in this role

• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.

• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
• A team player

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Education & Preferred Qualifications

• BS/BA degree preferred.
• Minimum of Associates degree
• Understanding of the Investment Management industry
• Understanding of Investment Manager Operations, particularly around processes and key deliverables

• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.
• Comfortable in speaking English & Japanese in daily work
• Require Business Japanese / Advanced English

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