Our Client Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer invoice queries and bring them to resolution to get paid.
At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.
We’ll trust you to:
- Log all collection notes in our database or the internal ticketing system
- Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
- Provide timely follow-up on payment arrangements
- Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
- Collaborate with our internal Sales, Contracts, Installations and Billing Teams to resolve outstanding issues
Who are you?
Bloomberg Accounting Operations is seeking an enthusiastic and goal-oriented individual who is driven by delivering quantitative results. You should be excited to work in an environment focused on metrics, transparency, collaboration, innovation, and customer service. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the North America Region.
You’ll need to have:
- Bachelor's degree (or above) or relevant work experience
- Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
- Ability to adjust priorities quickly in a high-pressure environment to meet deadlines
- Exceptionally professional demeanor in the office and via email and phone communication
- Flexibility within a constantly changing environment
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Ability to cooperate and collaborate effectively with team members
- Strong attention to detail
- Legal authorization to work full-time in the United States and will not require visa sponsorship now or in the future (U.S. citizen, U.S. permanent resident/green card holder, refugee, asylee)
We'd love to see:
- Relevant experience in accounting operations, corporate collections, and/or Accounts Receivable
- Proven ability at successfully managing a large-scale account portfolio
- Previous experience in a customer service or client-facing role
- Knowledge of SAP
- Project management experience
- Interest in Finance and/or Accounting
