Company details

London, UK

HEADCOUNT

500-999

ORG TYPE

Startup

SECTOR

Retail & Consumer

WEBSITE

https://www.backmarket.com/

About the company

Back Market runs an online marketplace for refurbished electronics, connecting customers with professional refurbishers and sellers. Back Market focuses on “verified refurbished” devices like smartphones, laptops, and tablets, positioning refurbished tech as a mainstream alternative to buying new. Back Market also offers trade-in and partnership programs with telecom and consumer brands in some markets. The company was founded in Paris and operates across multiple countries in Europe, North America, and Asia.

Locations and presence

Back Market lists seven offices, including Paris, Bordeaux, Barcelona, Berlin, New York, London, and Tokyo. Back Market also describes a hybrid setup with regular work-from-home days and periodic remote-work weeks, with the practical cadence varying by team.

Palpable Score

64.0

/ 100

Back Market makes early-career entry visible through a dedicated Early Careers hub and recurring internship and apprentice-style roles across functions. Back Market also shares hiring steps on some internship listings and pairs that with a benefits package that includes hybrid work and paid parental leave. What holds the score back is inconsistent pay transparency and mixed candidate outcome signals, including past layoffs and limited published data on conversion and progression.

Pillar 1: Early-career access

Score

14.5

/ 20

The company publishes an Early Careers page that explicitly points students to internships, apprenticeships, and working-student opportunities, plus a Student Open House to preview the workplace.
Back Market posts internships publicly across functions, with live listings including roles like Business Development Intern and Data Analytics Intern rather than only senior hiring.
The company routes candidates to a central job board and third-party listings where internships appear alongside full-time roles, making entry-level access discoverable without insider networking.

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Pillar 2: Hiring fairness and transparency

Score

12.5

/ 20

The company includes a concrete stage-by-stage recruitment process on some internship listings, including an initial video interview, a home assignment, a manager interview, and a cultural fit interview.

Back Market has public candidate reports of structured interview loops for interns and engineers that include HR screening and technical interviews, with some candidates reporting feedback after interviews.

The company also has public candidate reports describing slow follow-ups and occasional ghosting, which makes the experience feel less predictable than the published process suggests.

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Pillar 3: Learning and support

Score

13.5

/ 20

The company highlights early-career learning through intern and apprentice testimonials that describe real project work, flexibility, and support from the People team.

Back Market describes People Partners as supporting onboarding, career development, and performance reviews, which signals that support is not left entirely to individual managers.

The company promotes mental health support and employee resource groups in its hiring materials, but Back Market does not publish consistent, role-by-role details on mentoring, buddy schemes, or formal onboarding for interns across locations.

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Pillar 4: Pay fairness and stability

Score

12.5

/ 20

The company sets out tangible benefits such as hybrid working, a minimum paid time-off baseline, paid parental leave windows, health insurance, stock options, and mental health support.

Back Market shows some pay transparency for certain internships through public job listings that include a monthly stipend range, which helps students benchmark offers.

The company does not consistently publish salary ranges across roles and regions on the main job pages, which makes it harder for early-career candidates to judge pay fairness before investing time in interviews.

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Pillar 5: Early-career outcomes

Score

11.0

/ 20

The company went through a documented workforce reduction in 2022, which is a real early-career stability signal, even though later reporting describes headcount recovering to roughly the prior level.

Back Market has broadly positive employee sentiment in aggregated review data, suggesting many employees experience a workable culture and benefits in practice.

The company does not publish early-career outcomes like intern-to-full-time conversion rate, first-two-years retention, or typical time-to-promotion, which limits confidence about progression after the first role.

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