About the role:
We are seeking a Full Stack Developer with strong experience in modern web technologies and a passion for building intelligent applications. In this role, you will be a key player on our Post-Sales Systems team, responsible for designing and developing solutions that enhance our customer and technical support platforms. While this is primarily a full-stack role, you will have the opportunity to work with emerging AI technologies and frameworks, including building and testing AI Agents in the short term to help drive efficiency and create smarter user experiences. Success in this role requires raw building ability, comfort with uncertainty as we explore new domains, and the ability to iterate and experiment at an exceptionally fast pace.
You will collaborate with teams across Customer Support and other technical teams, transforming abstract concepts into production-ready AI solutions. This role requires both hands-on coding and strategic thinking to ensure our systems are not only intelligent but also scalable, reliable, and secure.
This role is open to candidates based in Canada.
In this role, you will:
- Design, build, and maintain scalable, serverless microservices and REST APIs to connect our core business systems and third-party applications.
- Develop and support full-stack applications, from data modeling in SQL/NoSQL databases to building responsive user interfaces in modern frameworks like React.
- Partner with Product Managers to shape product definition and requirements, turning abstract concepts into production-ready solutions.
- Build, test, and deploy applications using emerging AI technologies and frameworks, including integrating with third-party AI services.
- Develop and support data pipelines, business intelligence dashboards, and other reporting tools to provide insights to our internal teams.
- Triage and resolve issues in our mission-critical enterprise systems, ensuring high availability and reliability.
Minimum requirements for the role:
- 2+ years of professional software development/engineering experience.
- Experience with python.
- Strong proficiency in modern JavaScript/TypeScript and hands-on experience with Node.js (Express.js) for backend API development.
- Experience with a frontend framework like React.
- Familiarity with cloud platforms (AWS or Azure), including serverless technologies (Lambda, Azure Functions).
- Bachelor's degree or College diploma in Computer Science/Engineering, or equivalent technical experience.
An ideal candidate also has:
- Demonstrated personal or professional projects integrating with AI services (like OpenAI, Langchain).
- Experience with iPaaS platforms like Workato or Zapier.
- Experience with both SQL (e.g., SQL Server, MySQL) and NoSQL (e.g., DynamoDB, Firebase) databases.
- Exposure to customer support or sales systems (e.g., Zendesk, Salesforce).
