Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious and talented Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight’s Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on the Keysight i3070 family of In-Circuit Test System and General & Automotive Electronics Functional Test Systems.

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The successful candidate will have the responsibility of delivering remote and on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.  

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‍Responsibilities

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The responsibilities will include, but are not limited to, the following:

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• Conduct on-site system installations and integration services.
• Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver face-to-face customer training
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

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‍Qualifications

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Job Qualifications and Requirements

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• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in German and English.
• Valid driver's license with clean driving record; ability to travel via car and air is essential.
• Flexibility to travel across Europe when required. The ability for travel at short notice is essential to this role.
• Must be able to accommodate travel commitments of up to 60% during peak times.

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Desired

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• Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
• Knowledge of the i3070 Application Development, fixture and deployment process would be beneficial.  
• Previous experience as a Field Service Engineer.

• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
• Good working knowledge of MS Windows OS, Unix and networking.
• Confidence in public speaking (training delivery, customer meetings).

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