Role and responsibilities
The holder of this position will be responsible for the EUV Vessel and/or CO2 Drive Laser. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will work closely with the Source Vessel engineers for critical HW replacements and escalations, and cross-training.
As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.
- Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
- Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
- Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
- Support the Fab and Planning team in complex service action sequence creation and review.
- Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
- Perform data analysis and proactive monitoring to prevent unscheduled downs.
- Develop and implement best-known-methods to drive optimized shift-to-shift performance.
- Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
- Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.
- Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
- Provide timely feedback to customer questions in a clear, professional manner.
- Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.
The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.
Education and experience
- Bachelor's degree or equivalent experience required.
- 3+ years, technical knowledge of EUV and/or DUV preferred.
- Experience with EUV Vessel and/or CO2 Drive Laser preferred.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.
