About the Role:

Grade Level (for internal use):

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The Role:Engineer I, Application Support Analyst

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As an Engineer I in the PAS AppOps team, you will provide essential operational and technical support for CI business applications and systems. Your primary responsibility will be to offer Application Front Line Support to commodity insights business partners for Application support issues and requests that arise during business hours related to the use of these applications. You will follow standard operating procedures for all incidents and service requests received through the helpdesk. Additionally, you will proactively monitor applications, respond to alerts, and provide periodic health check reports to the business.

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Our team operates 24/7, which may require you to work during APAC, EMEA, or AMER hours, including weekend support on a rotational shift basis (5 days a week). Work hours may vary based on business needs.

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About the company

S&P Global

Company overview

S&P Global sells data, analytics, and benchmarks used across global financial and commodity markets, plus credit ratings through S&P Global Ratings and indices through S&P Dow Jones Indices. The company’s products help investors, banks, corporates, and governments assess risk, price assets, and make decisions using market data and research. S&P Global also operates large information businesses in areas like commodities, private markets, and market intelligence. S&P Global serves customers worldwide across multiple divisions and product lines.

Locations and presence

S&P Global operates globally across four regions with major hubs including New York and London, alongside large delivery and analytics teams in other countries. S&P Global promotes flexible working arrangements including flex hours and work-from-home options, while some roles list minimum office days by team.

Palpable Score

72.1

/ 100

S&P Global offers several credible entry points through internships and early-career rotations, and S&P Global backs that up with benefits and structured learning language that graduates can verify on public pages. Hiring transparency is decent, helped by a published candidate journey and repeatable interview patterns, but candidates still report uneven follow-up experiences. Outcomes are the main limiter because S&P Global does not publish intern conversion, early-tenure retention, or typical time-to-promotion data.

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