Job Description

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What you get to do in this role

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• Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
• Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
• Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
• Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.

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Qualifications

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To be successful in this role you have

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• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep knowledge of Linux systems.
• Coding in any development/scripting languages like Javascript, Python, C++, Java
• Networking skills and IP addressing.
• MySQL database administration.
• Monitoring of performance/availability in systems, applications and networks.
• Uncompromising attention to detail.
• Ability to work in shifts that cover one weekend day.

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