The Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.
What’s The Role?
Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gaining access to the Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.
As a Bloomberg Customer Support professional, you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.
You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software, managing license and login-related queries, and configuration of proprietary hardware (such as biometric authentication device and keyboards), as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone, email and via Bloomberg Instant Messaging. You’ll also proactively reach out to clients to assist with license activation, hardware setup, and software configuration, ensuring timely, secure, and seamless access to our products. In addition, you will collaborate with internal teams across functions and regions to resolve complex issues, while maintaining effective communication and ensuring consistent adherence to company standard.
Secondly, you will connect with our clients, including CEOs and executive managers, who rely on proprietary data and insights, by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals, collectively supporting clients in more than 15 languages. It’s a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic, fast-paced environment.
Who you are:
You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.
What's in it for you?
We provide all new hires with an 8-week training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative, you will have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.
This is an entry level role where you'll need to have:
* A minimum of a Bachelor’s degree and the ability to start in 2027
* Business proficiency and fluency in English and Japanese to support respective clients
* A passion for delivering outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
* Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
* Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
* Willingness to learn new technologies and ability to retain and apply new information
* Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
* Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
* An interest in progressing a career within Bloomberg
We’d love to see:
* Curiosity to identify, research, and resolve customer technology, software and hardware issues
* Awareness of data management, privacy and information security
* Aptitude to work within highly connected and software-based systems
You'll need to be able to:
* Occasionally work weekends or on a bank holiday (weekday off in lieu)
