Job Description
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Representative I, Technical Support, you will have the opportunity to exhibit your customer service skills and build a positive relationship with our customers by providing pre- and post-sales support to our end users and channel partners.
In this capacity, you will ensure and maintain a high level of customer service by accurately processing purchase orders and handling inquiries through phone and email. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- To provide customers with information regarding products.
- To educate, promote, or sell products to customers to help meet their needs; suggest support literature, videos, and other marketing tools according to the company’s established programs and marketing initiatives.
- To process orders received by telephone, fax, and email.
- To assist customers in tracking shipments and determining their status.
- To process and authorize returns.
- To partner with customers to diagnose and troubleshoot technical problems.
- To effectively identify and evaluate alternative solutions to customer concerns before making decisions in a timely manner.
Who You Are:
- You have the agility, flexibility, and strong drive for results, and you exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving, and you can respond quickly to changing support demands. You can proficiently communicate ideas, tackle challenging calls, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Excellent English communication skills, both written and verbal.
- Proven experience in using personal computers and Microsoft Office applications such as Outlook, Excel, Word, and PowerPoint.
- College undergraduates with relevant work experience and fresh graduates with excellent English communication skills are welcome to apply.
Preferred Qualifications That Set You Apart:
- Experience in customer service is a plus.
