Perform initial review of incoming Change Requests to determine process flow and how to handle change.
Recognize the type of change entered and determine the level of action and how to proceed with items before sent them to the factory for processing.
Work with internal stakeholders to determine and quote the cost and lead-time impact of the requested changes.
Communicate with Emerson Impact Partners to resolve issues, notify them of the cost and lead-time impacts, and provide guidance on how to proceed with their change request including how the fees will be assessed.
Verify that the appropriate department has made the appropriate changes, and the updates have been documented in the FLEX portal, in order to assign the request to the next department to be processed ensuring the correct flow of the procedure.
Follow up the process and status of the change within each department involved in the process.
Ensure new line has been entered correctly by the Impact partner to proceed with the changes.
Makes financial decisions and owns responsibility for fees quoted.
Pricing
Update pricing and commissions in Oracle and FF2 as needed.
Investigate and resolve pricing errors and disputes.
Ensure orders have been entered correctly per quotes provided.
Cancel orders that were entered with incorrect pricing and let the Entry User they need to re-enter it correctly.
Order Entry
Enter and commit the orders that Impact Partners have transmitted: fix unit and old price, tag, currency, deal and quantity errors, remove obsolete codes, enter no-charge orders, configure and set actuators and valves, change shipping information, entering change and expedites fees.
Override and source the items from the correct prime ship as needed.
Adjust and update the correct price on orders to match with the quotes already provided.
Route emergency and service orders
FF2 Support
Troubleshoot FF2 issues as logged by users, and work with the development team to provide appropriate solutions to users.
Provide instructions and guidance on how to solve certain problems with the software from the Impact Partner's side.
Establish 1 to 1 communication and attention with the ticket entry user to solve the problems in real time.
Ensure communication between the production support team, FF2 data maintenance team, IT applications team and programmers with the Impact Partner to provide information, updates, instructions and how to proceed.
Solve tickets entered by the IT department at FF2 NA
Error Correction
Ensure communication between the Impact Partner and the production support, error correction and DevOps teams so orders can be successfully transmitted from FF2 to Oracle.
Recognize the different errors and take action to correct and successfully transmit orders to the Oracle system, using tools and knowledge of FF2, XML files and Oracle.
Continuous Improvement
Identify and initiate continuous improvement efforts
Professional Degree Requirements:
Bachelor’s degree in business management or related discipline.
Associates degree in related field with experience considered.
Experience Requirements:
None
Recently graduated
Work previously in projects/initiatives on the career and areas of interest related to this job description
Technical Knowledge Requirements:
Microsoft Office/365
Ability to learn internal tools
Ability to work collaboratively in a team environment
Ability to learn basic product knowledge
Ability to follow structured processes
Traits & Skills:
Can proceed without a clear picture or direction
Enjoys solving problems
Curious
Driven individual
Can manage uncertainty with confidence
Strong ability to work collaboratively in a team environment
