Identify growth opportunities with targeted action lists & resource plans.
Develop DSR-level deployment plans for divisional programs and initiatives ensuring delivery of excellent customer service.
Coordinate and build business reviews at identified accounts at plant, country, and/or divisional level ensuring agreed action plans are delivered.
Monitor and report market intelligence, business trends, and competitor activity.
Support R&D, marketing, and technical consultants in giving market feedback for innovation development.
Account & Contract Management
Develop and maintain customer relationships at all levels, including cultivation of C-suite contacts.
Monitor and enforce Ecolab and customer contract compliance.
Develop and maintain customer documentation as it relates to application and NW performance to deliver, protect, and grow business, and support process optimization/win value policies.
Customer Value Delivery and Documentation
Identify, propose, deliver, and document customer value opportunities.
Leverage field, engineering, and support teams to develop plans to improve customer operations.
Corporate Account Prospecting
Establish relationships with new business and plans for developing new relationships or leveraging existing ones with existing target lists and plans.
Organize customer and plant site tours and up-to-date gains/losses reporting.
Prepare, finalize, and present customer proposals aligned to internal approval processes (PCAF).
Requirements:
Experience in the data center industry, preferably with exposure to corporate accounts and regional data centers/colocations.
Strong network and relationship-building skills, able to engage with C-suite and technical stakeholders.
Enjoys establishing networks, building relationships, and is able to present and speak well.
