The Pall O2C Analyst (German Speaker) is responsible for supporting collection activities by managing assigned portfolios and executing effective collection strategies. Your role plays a critical part in ensuring timely customer payments and achieving the companyโs key performance indicators (KPIs).
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This position reports to EMEA Collection Manager and is part of Pall EMEA O2C Team located in PJ Selangor - On-site role. Vision of Collection team is to ensure deliverables of monthly global DSO, Cash target and Past due Improvement.
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In this role, you will have the opportunity to:
- Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relationships.
- Manage daily inbound calls from stakeholders to address queries.
- Manage daily order releases by partnering with Credit team.
- Stakeholder engagement with Sales & Customer Service in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.
- Perform reconciliation of customerโs accounts, and timely clearance of Unapplied Cash & Credit Memos.
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The essential requirements of the job include:
- Education: Bachelorโs degree in accounting, Finance, Business Administration, or a related field. Relevant certifications are a plus.
- Experience: Minimum 2-3 years of experience in the related field is required for this position.
- Language: ย - Fluent in both written and spoken in German (Minimum B2)/ Good written and spoken English.
- Shift hours: 1:00 PM to 10:00 PM MYT.
- Skills: Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
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It would be a plus if you also possess previous experience in:
- Working in a Shared Service environment
- Operating knowledge of ERP system โ SAP S4 Hana
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