**This role is not sponsorship eligible at this time***

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As a Total Product Support (TPS) Engineer at ASM, you will work with our customers as a system level expert focused on product support for new product development. This role will require 25-75% domestic and international travel (depending on product cycle).

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Responsibilities:

Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
Detailed Reporting of field issues for new products in the field
Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

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Education and Requirements:

Bachelor's or Master’s Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering.
Hands-on and/or course work experience with hardware.
Strong technical troubleshooting skills.
High motivation, enthusiasm and curiosity to learn.
Interested in working with new products, testing them and becoming a system level expert.
Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus.
Ability to travel (domestic and international) 25-75%

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About the company

ASM

Company overview

ASM designs, manufactures, sells, and services wafer-processing equipment used in semiconductor fabrication, with a focus on thin-film deposition tools. ASM’s systems support processes like atomic layer deposition and other deposition technologies used by leading chip manufacturers. ASM operates globally across multiple R&D, manufacturing, and customer support locations to serve semiconductor fabs. ASM is headquartered in Almere, the Netherlands.

Locations and presence

ASM lists a global footprint with 15 key locations and roles across the US, Europe, and Asia, with headquarters in Almere. Early-career and intern postings commonly specify a named site (for example Phoenix) and internships explicitly state on-site, full-time participation.

Palpable Score

66.3

/ 100

ASM offers real entry points through paid internships and clearly labelled “Early Career” roles with 0–2 years’ experience criteria, so access is not limited to senior hires. Hiring transparency is mixed: ASM has public guidance on interview stages, but candidate reports also describe long or inconsistent processes. Support and outcomes are harder to judge because ASM publishes few early-career outcome metrics, and employee feedback on training and job security is uneven.

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Total Product Support Engineer

ASM