Job Description
As a Technical Support Engineer (TSE), you will be the trusted partner that customers turn to when they need expert guidance. You’ll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within Emerson's Test & Measurement (T&M) Business Unit (formerly NI).
You’ll not only solve problems—you’ll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams.
In This Role, Your Responsibilities Will Be:
- Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
- Report design, reliability, or maintenance issues to R&D.
- Identify new sales opportunities through support interactions and share insights with the sales team.
- Support internal stakeholders with technical questions.
- Educate customers through training and technical engagements.
- Guide customers through product startup, troubleshooting, and solution maintenance.
- Document and share knowledge to enable customer self-service (using Knowledge-Centered Service methodology).
Who You Are:
You build the customer relationships. You make new connections and build relationships in other areas and teams. You understand what you do well, and what areas still need development and mentor(s).
For This Role, You Will Need:
- Bachelor’s degree in Engineering or Computer Science (preferred: Electrical Engineering, Computer Engineering, or Computer Science).
- Professional-level English (B2 minimum).
- Proficiency in one or more programming languages (LabVIEW experience preferred).
- Ability to travel up to 10% of the time.
Preferred Qualifications That Set You Apart:
- Strong communication skills—able to explain technical concepts clearly to different audiences. Additional languages (French, Italian, or German) are a plus.
- Problem-solving mindset—able to integrate information, find root causes, and propose innovative solutions.
- Technical background—familiarity with electronic circuit design concepts and basic electronic instrumentation.
- Adaptable—comfortable in a dynamic environment with varied daily challenges.
- Team player—effective collaborator with peers and cross-functional teams.
- Customer-facing experience—previous experience in support or service roles is an advantage.
