Overview

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In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

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Responsibilities

•  Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.

•  Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.

•  You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

•  Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

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Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• Hands On working experience either in technical support, technical consulting experience, or information technology services
• Experience in WSUS, SMS, SCCM, 2007 / 2012 and Microsoft Intune
• Operating Systems Concepts - Active Directory, Security, OS Internals
• Networking concepts - DNS, protocols, Devices
• IIS Concepts - Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools - Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration concepts

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Desirable experience in one or more of these areas:

• Critical Exposure areas & Technical Specifications
• Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
• Exposure on SQL and IIS

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Language Qualification:

English Language: confident in reading, writing and speaking.

Additional fluency either in German, French, or Italian will be an added advantage.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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