At Nasdaq, we are redefining the future of global economies and markets by unlocking capital and opportunities through our technology, innovation, and expertise. Our Marketplace Technology area powers more than 115 of the world’s market infrastructure organizations and participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions. Located in the heart of Vilnius, we seek individuals with the drive to succeed in a highly dynamic and global environment, offering vast growth opportunities, competitive salaries, bonuses, and comprehensive benefits packages!
We invite you to join our Product Support Team as a Customer Support/Operations Analyst for the Calypso product. We provide new and existing customers with the best possible service for billing inquiries, service requests, suggestions, and complaints. We handle customer services related to sales, promotions, installations, and communications. We ensure good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. We develop organization-wide initiatives to proactively inform and educate customers and create improvement plans based on customer surveys.
