Your role and responsibilities

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation, and environmental factors which may drastically impact product performance or impair the client’s IT operation.

‍

Required education

High School Diploma/GED

‍

Preferred education

Technical Diploma

‍

Required technical and professional expertise

Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.

· Experienced in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

· Effective communication skills.

· Strong problem-solving abilities.

· Teamwork and adaptability.

· Reliable Vehicle

‍

About the company

IBM

Company overview

IBM is a global technology company that sells software, consulting services, and infrastructure products to large organisations. IBM’s current focus areas include hybrid cloud, AI, cybersecurity, automation, and enterprise IT modernisation. IBM also operates a large consulting arm that delivers transformation programmes for clients across industries. IBM works with customers worldwide, from governments and banks to retailers and manufacturers.

Locations and presence

IBM operates globally with offices and client sites across North America, Europe, Asia-Pacific, and other regions, with headquarters in Armonk, New York. Working patterns vary by role and business unit, and public reporting shows IBM has required in-office or client-site presence (often at least three days a week) for some groups such as US managers and parts of the sales organisation.

Palpable Score

72.1

/ 100

IBM is a strong early-career option for people who want multiple entry doors, because IBM runs internships, apprenticeships, and named entry-level programmes alongside “entry level” job hiring. IBM is also more transparent than many large tech employers about the steps in the hiring process and how assessments work, including accommodations and asking for feedback. The main constraints are uneven pay transparency by country and role, plus limited public outcome data (conversion rates, promotion timelines) for early-career cohorts.

view full company profile >