Your role and responsibilities

IBM is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on IBM’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams.

Reporting to the Senior Manager, Support Engineering, the Support Engineer - Vault will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and engineering team.

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Required education

Bachelor's Degree

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Preferred education

Master's Degree

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Required technical and professional expertise

·      Strong customer management skills and enterprise-level support experience.

·      Proficient in working within Linux-based environments.

·      Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes

·      Experience in basic network troubleshooting and commands.

·      Strong understanding of Docker and Kubernetes.

·      Good understanding of SSL/TLS and OpenSSH.

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Preferred technical and professional experience

·      Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus.

·      Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus.

·      Security inclined with an interest in identity, access & secrets management.

·      Experience in authentication protocols such as OIDC , LDAP

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