The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate- Quality Analyst is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.
Key job responsibilities
Your job responsibilities as a Sr. Compliance Associate-Quality Analyst may include:
• Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization, productivity and quality as per defined targets.
• Must be able to comprehend SOPs with minimal support and identify opportunities.
• Identifies anomalies through audits (SOP defects, Process gaps etc.).
• Uses knowledge and identifies defect/s & preliminary root causes, explains the rationale
• Proposes solutions on quality/productivity and work on milestones with managers
• Expertise in research – finding specific information (eg: products, regulations etc) in a timely manner.
• Prepares key insight trends and share reports on regular basis.
• Provide feedbacks to the associates and close loop on audit observations.
• Respond to stakeholders with guidance and flags any updates to Lead/Manager
Skills:
• Proficiency in verbal & written communication in English
• Good working knowledge of MS Office, MS Outlook; MS Excel. Proficiency is an advantage.
• Strong attention to details.
• Ability to analyze and identify patterns in large data sets.
• Decision making aptitudes based on given guidelines and in ambiguous contexts.
• Must be comfortable working with large data sets.
• Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.
- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Business Process Outsourcing, Operations processes; Database management is an added advantage
- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- Experience as a quality auditor in retail chain management / FMCG company / Corporate role
- Experience in designing and implementing custom reporting systems using automation tools
- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
