Senior Sales Operations Analyst (Software specialist)

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Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline Software licensing orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us to do the best work of your career and make a profound social impact as a Senior Sales Operations Analyst on our Partner Software Operations Team in Penang, Malaysia.

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What you’ll achieve

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As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
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You will:

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•Provide pre-sales and/or post-sales operational support
•Manage order fulfilment
•Research customer or order problems, working cross-functionally to resolve process inefficiencies
•Serve as intermediary for order status, issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations

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Take the first step towards your dream career

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Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

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Essential Requirements

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•3 to 5 years of experience in a similar role
•Financial and analytical experience
•Solid understanding of Software Licensing tools and programs (Microsoft CSP)
•Good customer focus, with highly developed phone etiquette and a strong work ethic
• Excellent communications skills and capability to work under stress with calmness and composure

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Desirable Requirements

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•Bachelor’s degree
•Experience working with sales and external vendors or in support of different business units and geographies

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Application closing date: 1/11/2025

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