Microsoft 365 (M365) Intelligent Conversation and Communications Cloud (IC3) is the platform that powers billions of real-time customer conversations across Microsoft’s first-party communication products, such as Microsoft Teams. IC3 enables reliable and high-quality audio/video calling, meeting, and messaging services that work every time from anywhere seamlessly across all customer touchpoints.
The IC3 Platform team is modernizing the platform infrastructure to improve reliability, scalability and developer productivity across IC3. A core initiative is migrating IC3 services from Windows to Linux containers and transitioning from x64 to ARM64 architecture, aiming for better performance and cost efficiency.
The goal is also to support the transition with minimal manual effort by leveraging AI tools. Additional priorities include release orchestration, observability enhancements, .NET Core migration, improved developer productivity, and strengthened compliance and security, all supporting IC3's goals for simpler, more efficient infrastructure. Building and running services at scale for Microsoft 365 for hundreds of millions of users is a lot of fun and rewarding. We are looking for a Software Engineer II to help us power and deliver on IC3 mission. This opportunity will allow you to make a broad positive impact across many critical IC3 domains such as chat, audio/video calling, meetings, service and data engineering, and service management. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Design and develop platform features for large-scale distributed software services and solutions.
- Adhere to and drive modern software engineering practices through design and code reviews.
- Develop engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.
- Write clean and optimized code, improve test coverage for services, organize and implement integration tests, and resolve problem areas.
- Gain a working understanding of Microsoft as a business and collaborate with others to contribute to cohesive, end-to-end experiences for our users.
- Focus on customer/partner needs through a data driven approach.
- Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
- 2+ years experience with technical fundamentals in distributed systems, databases, or cloud-native architecture.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter Preferred Qualifications:
- Ability to communicate technical details clearly across organizational boundaries.
- Experience in distributed systems and cloud infrastructure (Azure preferred).
- Experience in DevOps to maintain live services and\or application frameworks.
- Proficiency in C#, C++, Go, or similar languages; experience with Linux and containerization (Docker, Kubernetes) is a plus.
