Overview

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‍Microsoft fosters a culture where passionate innovators collaborate to envision new possibilities and advance their careers in a cloud-enabled world. The Business & Industry Copilots group is a dynamic organization at the core of Microsoft’s business applications, responsible for products like Dynamics 365, Copilot Studio, Power Apps, Power Automate, and Dataverse. Recognized as a leader in Software as a Service, this group shapes how business applications are designed and delivered, driving innovation and openness across industries.  

We are looking for a Software Engineer II to join our Copilot Studio CAT team. This role will allow you to work closely with some of the most strategic customers for Microsoft Copilot Studio and enable them to be successful in their adoption and implementation to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.

The Power Platform, a low-code solution, empowers users to rapidly build customized end-to-end business solutions. Copilot Studio, part of this suite, offers a graphical, low-code tool for creating agents and solutions flows. With over 56 million monthly active users on Power Platform and Copilot Studio adopted by more than 230,000 organizations—including 90% of the Fortune 500—the impact is substantial. The Power Platform and Copilot Studio Customer Advisory Team (Power CAT) plays a pivotal role in helping customers maximize adoption and value from these products.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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‍Responsibilities‍

• Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.
• Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.
• Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.
• Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.
• Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.
• Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.
• Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success.

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‍Qualifications‍

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to ReactJs, C, C++, C#, Java, JavaScript, or Python
• • OR equivalent experience.
• 2+ years of experience in ReactJS and solution architecture experience with proven ability to engage stakeholders at all levels, from C-suite to developer.
• 2+ years of experience as a team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.

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Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Preferred Qualifications:

• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• • OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• Experience with HTML, CSS, JavaScript, and other web technologies
• Experience creating AI-centric experiences, or familiarity with building AI orchestration systems.
• Experience utilizing generative AI, conduct experiments, and evaluate AI effectiveness in product improvements.

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