POSITION SUMMARY
As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.
JOB RESPONSIBILITIES
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Support CS EE /Sales/BU as one team to success site base operation/service.
REQUIREMENTS
- Master Degree or above.
- Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong industry experience that support complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Ability to collaborate with others to find the best solutions
- Good command of English
