Description

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Group Disability is seeking for action-oriented individual with strong team spirit, client-oriented service, high autonomy and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.

In this role, you will be responsible for managing straightforward STD claims from intake to resolution.

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Position Responsibilities:

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• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners;
• The ability to identify and efficiently gather outstanding claims assessment information
• A strong commitment to quality, accuracy and timeliness;
• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
• Impeccable time management and organizational skills;
• Reviewing incoming STD claim applications against an established set of criteria;
• Identifying and following up for outstanding information;
• Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;
• Triaging claims through contractual, medical, functional and vocational analysis;
• Approving, paying and managing STD claims through executing established claims management processes and principles;
• Transfer claims to higher levels when required;
• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.

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Required Qualifications:

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• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Strong organizational, prioritization and planning skills; ability to gather information from key sources to assist in claim set-up and management, while paying attention to details
• Ability to multi-task and cope with high workload volumes and short turn-around times.
• Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.
• Ability to handle job pressures in a way that does not interfere with team/colleague’s work.
• Must have a positive attitude and be a positive influence within the team
• Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.

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Preferred Qualifications:

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• Familiarity with medical terminology
• Intermediate PC skills with MS Word, MS Excel
• Previous Group Disability Claims experience an asset

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