The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ServiceNow solutions across enterprise environments.

‍

Responsibilities

‍

• Collaborate with stakeholders to gather and refine requirements.

• Ensure adherence to best practices and governance standards.

• Perform quality assurance and validation of platform changes.

• Support continuous improvement and innovation initiatives.

• Develop and maintain technical documentation.

• Coordinate with cross-functional teams for project success.

‍

Skills

‍

• Strong understanding of ServiceNow architecture and workflows.

• Experience with integrations and data migration.

• Excellent communication and stakeholder management skills.

• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

‍

Experience

‍

• Minimum 3-5 years of hands-on ServiceNow experience.

• Experience in large-scale enterprise implementations.

• Leadership experience managing cross-functional teams.

• Strong ITIL and digital transformation background.

• Proven track record of delivering complex ServiceNow projects. Education & Certifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• Required: ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).

• Preferred: ServiceNow Certified System Administrator

‍

About the company

Corning

Company overview

Corning is a materials science company best known for specialty glass, ceramics, and optical physics used in products and infrastructure that most people touch every day. The company’s work spans display glass, optical fiber and connectivity, life sciences labware, environmental technologies for vehicles, and advanced optics. Corning sells to large manufacturers and enterprise customers, including consumer electronics and data center supply chains. Corning also runs a large footprint of manufacturing and R&D, which shapes the kinds of early-career roles available.

Locations and presence

Corning is headquartered in Corning, New York, and operates across more than 150 locations in 30+ countries, including a large network of manufacturing sites and R&D facilities. Work setup depends heavily on the role, with many plant roles being on-site while some corporate and tech roles explicitly allow hybrid or remote patterns.

Palpable Score

72.1

/ 100

Corning gives graduates plenty of entry points through internships, co-ops, and multiple rotational tracks that are described clearly enough to apply without insider context. Corning’s process transparency is better than many industrial employers because the company publishes hiring-process materials, but public interview feedback still points to uneven follow-up and pacing across teams. Pay transparency is a consistent plus in job ads, while early-career outcome reporting is mostly limited to program descriptions and social proof rather than published metrics.

view full company profile >

Service Now Process Analyst

Corning

‍

Responsibilities

‍

Skills

Experience

About the company

Corning

Company overview

Locations and presence

Palpable Score

Related jobs