Job Description
We’re looking for a Service Design Analyst to join our GFIT Application Services team. In this role, you’ll play a key part in shaping and delivering service support processes that ensure new and changing IT services are seamlessly integrated into business-as-usual operations.
If you’re passionate about service excellence and enjoy working collaboratively across teams, this could be the perfect opportunity for you
What you’ll be doing:
- Designing and delivering service support processes aligned with best practice and strategic objectives
- Ensuring onward run and maintain support requirements are agreed within Service Designs
- Producing service support artefacts including operating procedures, team interfaces and service knowledge
- Building and maintaining strong relationships with stakeholders to ensure effective delivery
- Providing input for new and changing services in the GFIT Service Catalogue throughout the lifecycle
- Maintaining and improving the Service Design Framework, embedding policies and procedures
- Supporting teams with the people, processes and materials needed for new and changed services
Qualifications
Who we’re looking for:
- ITIL Foundation qualification or equivalent IT Service Management experience
- Understanding of Service Design frameworks, ITSM processes and SDLC methodologies
- Knowledge of ITSM platforms including workflow, reporting and monitoring tools
- Experience working in regulated environments and IT operations
- Strong stakeholder engagement and communication skills
