Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We’re looking for a highly detail-oriented and analytical Sales Operations Analyst to join our Sales Strategy & Planning team. You’ll gain hands-on experience with GTM targets, incentive design, processes, data analysis, and systems. This is a unique opportunity to develop your technical and strategic skills, contribute to meaningful projects, and grow your career in Sales Operations within a high-growth company.
In this role, you’ll support our rapidly evolving global GTM organization by serving as the first point of contact for requests related to targets and incentives, helping optimize processes, and assisting with strategic ad hoc projects. You’ll be a cross-functional partner, collaborating closely with Sales, Finance, and Business Systems to ensure efficiency across the entire revenue cycle.
What will I be doing?
- Be the first point of contact in the GTM organization for target and incentive issues, ensuring timely resolution and clear communication.
- Contribute to process improvements by identifying inefficiencies and supporting the implementation of new approaches.
- Assist with strategic projects across the Sales Strategy & Planning team.
- Partner with teammates across RevOps and GTM to provide accurate, timely insights that drive decision-making.
- Support ad hoc requests from Sales leadership, including data pulls, reporting, and documentation.
- Develop an understanding of how sales strategy, processes, and tools connect to broader business outcomes.
- Build foundational expertise in sales operations with mentorship and guidance from senior teammates.
What skills do I need?
- 0-2 years of experience in Sales Operations, or similar role, preferably in a SaaS or AI environment.
- Strong attention to detail and understanding of business processes.
- Strong problem-solving and analytical skills, with a genuine passion for tackling complex, unstructured challenges.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and/or Google Sheets is essential.
- Results-oriented mindset with the ability to thrive in a demanding, fast-paced environment.
- Curiosity and eagerness to learn.
Bonus skills & attributes
- Understanding of sales systems and related tools, particularly Salesforce.com.
- Experience with visualization tools (e.g., Tableau) or SQL.
- Familiarity with knowledge management or enterprise AI tools (e.g., Glean).
- Prior work in high-growth, performance-focused environments.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
