Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a Risk Manager to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.
You will be responsible for managing a team of Risk Specialists that holistically review accounts for fraudulent or counterfeit abuse, deep dive supply chains and verify seller identities in-person. In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management, you will be expected to participate in strategic planning and project road mapping activities of the team. You will help drive intelligence initiatives targeting new and emerging fraud threats to Amazon and handle complex escalations. You will collaborate with multiple global teams on our roadmap and leverage the existing mechanisms, or create new ones to reach our goals. You will act as an advocate on behalf of the team to prioritize the work with stakeholders.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.
Key job responsibilities
• Manage a team of 6-10 employees.
• Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
• Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
• Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes.
• Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations.
• Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively act to eliminate root causes for defects.
- Excellent English communication skills (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
- Bachelor's degree with 5+ years of experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.
- Minimum of 2 years of experience managing a team
- Excellent interpersonal and presentation skills
- Data-driven decision making and quantitative analysis skills
- Ability to hire and develop a team
- Operational excellence skill & relevant project management experience
- Advanced working knowledge of MS Office (especially MS Excel and Word)
- Experience in programs related to identity verification.
- Proficient in Mandarin, Vietnamese, Japanese and/or Korean is an advantage but not required
- Advanced qualifications such as MBA would be advantageous.
