Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. Worldwide Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet, and many other parcel delivery services that business customers require.
Key job responsibilities
- Perform first-level triage and resolution of data quality support tickets, including investigation of data discrepancies, validation of report outputs, and documentation of issue resolution steps
- Conduct regular quality assurance reviews of datasets, standardized reports, and dashboards to identify potential data integrity issues, inconsistencies, or anomalies before they impact downstream processes
- Monitor and maintain ETL pipeline performance according to established SOPs, including tracking job execution, investigating failed runs, and coordinating with engineering teams for resolution of complex issues
- Create and maintain documentation for quality control processes, troubleshooting guides, and known issue resolutions to build the team's knowledge base
- Assist in developing and refining data quality metrics, thresholds, and alerts to improve proactive monitoring capabilities
A day in the life
Your day will be a blend of monitoring ETL pipelines for order and shipping data, investigating discrepancies in business customer reports, and responding to data quality support tickets. You'll work closely with Product and Program Managers to validate dashboard accuracy and troubleshoot issues, while maintaining documentation of quality processes and coordinating with engineering teams on more complex problems that impact B2B order processing and fulfillment metrics.
- 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Knowledge of data structures, data modeling, and database schema
- Bachelor's degree
- Knowledge of SQL
