Your role and responsibilities

·        Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times.

·        Prepares and presents performance analysis, QA reports, and/or other information on quality performance.

·        Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action.

·        Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities.

·        Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.

·        Assists in managing customer relationships both internal and external.

·        Assists or leads training efforts to maintain consistent and accurate standard procedures.

·        Any other tasks that may be assigned by the supervisor/manager.

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Required education

Bachelor's Degree

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Preferred education

Bachelor's Degree

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Required technical and professional expertise

·        Confidence, poise, and professionalism when interacting with customers and leaders in a global environment.

·        Willingness to learn new skills, both quantitative and qualitative in focus.

·        Strong communication, customer management, and meeting facilitation skills.

·        Ability to establish effective relationships with customers and operations team members.

·        Strong analytical and reasoning skills.

·        Ability to act impartially in the evaluation of process and individual performance.

·        Strong attention to details and listening skills.

·        Demonstrated the ability to multi-task and rapidly learn diverse tasks/ responsibilities.

·        Knowledge in project management is a plus.

·        Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc) and Process Training or both is a plus.

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