Job Title: Quality & Compliance Manager

Salary: £28,800 - £37,425

Location: Cambridge, UK/Hybrid – minimum 2 days per week working from the office

Contract: Permanent, Full time – 35 hours per week

We have an exciting opportunity to join us as a Quality & Compliance Manager, where you will play a key role in protecting the reputation and validity of Cambridge English assessments globally.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role  

The Quality & Compliance team are responsible for ensuring that our 1300+ exam centres across the globe operate effectively and within our regulations. We do this by providing clear instructions for centres, identifying, managing, and monitoring centres' non-compliance, safeguarding our products against cheating and responding to security incidents. We collaborate closely with global teams within Cambridge English to support our compliance functions and meet our regulatory obligations.

As a Quality & Compliance Manager, you will help define and communicate our standards and ensure they are upheld across our global network. You will have a particular focus on speaking test compliance, becoming a subject matter expert in this area while contributing to broader centre monitoring and improvement efforts.

Your Key Responsibilities:

• Become an expert in speaking test delivery requirements, ensuring compliance across centres and supporting the integrity of our assessments.
• Monitor global compliance using performance data, identifying issues and working directly with centres to drive improvements.
• Make informed decisions on centre status and contribute to the approval process for new centres and products.
• Investigate and respond to compliance issues, identifying root causes and implementing effective solutions.
• Act as a compliance advisor on cross-functional projects and product development initiatives.

About you

You will be confident in communicating in both writing and when presenting to groups. You will be able to manage competing priorities and stay calm under pressure.

Building strong relationships is essential — both with external partners and internal teams who rely on compliance support. You should be comfortable working independently and collaboratively, with good proficiency in Microsoft Office and the ability to learn new systems.

You will bring experience from working in an exam centre, the education or qualifications sector, or a compliance-related role. Experience in quality assurance, project work, or managing people or processes is also desirable.

You will be proactive, detail-oriented, and committed to continuous improvement. A flexible attitude and willingness to travel internationally, if needed, are also important.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 26^th September 2025. Interviews are scheduled to take place on Friday 3^rd October and Monday 6^th October 2025 and will be in person at our Cambridge office. Please note that there will be a task to prepare as part of the interview process.  

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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