Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Optus is on a mission to transform business processes through data-driven insights and automation. As a Senior Process Mining Data Analyst, you’ll play a key role in developing and deploying advanced Process Mining solutions that uncover inefficiencies and enable smarter decision-making. This is your opportunity to lead end-to-end projects, design impactful dashboards, and deliver measurable value across the organisation.
‍
‍
What You’ll Do
- Developing and refining Process Mining dashboards and solutions to boost efficiency and align with business goals.
- Leading end-to-end projects, working with collaborators on data discovery and model creation.
- Applying strong analytical skills to compose data models and interpret sophisticated process data for actionable insights.
- Driving Agile project management rhythms to ensure timely delivery and alignment with the Process Intelligence framework.
- Supervising and measuring the impact of implemented solutions, ensuring promised value is realised.
‍
What You Bring
- Demonstrable experience in data analysis and Process Mining, with strong SQL and PQL skills.
- Capability to build and put into action dashboards that optimally communicate insights to collaborators.
- Good project management capabilities, ideally within Agile environments.
- Excellent problem-solving and critical thinking skills, with a focus on continuous improvement.
- Ability to engage and work with various collaborators to deliver impactful, data-driven solutions.
