Your role and responsibilities

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.

Your primary responsibilities include:

·       Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection

·       Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)

·       Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)

·       Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies

·       Monitor execution of compliance activities if required

·       Perform any activities related to electronic payslips handling

·       Communicate any risks to payroll process or deadlines in accordance with escalation paths

·       Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay

·       Report the status of payroll cycle in a timely and accurate manner

·       Support year end processes or any other country specific processes not related to monthly payroll cycle

·       Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

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Required education

Bachelor's Degree

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Preferred education

Master's Degree

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Required technical and professional expertise

·       2-3 years’ experience in payroll operations for any International IT / ITES Company

·       Good communication skills in English both oral & written

·       Strong knowledge of MS Excel and MS Word

·       Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

·       Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

·       Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

·       Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.

·       Must have the ability to resolve difficult customer service issues

·       High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

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Preferred technical and professional experience

·       Ambitious individual who can work under their own direction towards agreed targets/goals.

·       Ability to work under tight timelines and have been part of change management initiatives.

·       Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

·       Enhance technical skills by attending educational workshops, reviewing publications etc.

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