Your role and responsibilities

As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

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Your primary responsibilities include:

·       Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

·       Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.

·       Investigate unapplied payments, rectify them, and ensure proper allocation.

·       Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

·       Adhere to client SLA's (Service Level Agreements) and timelines.

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Required education

Bachelor's Degree

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Preferred education

Master's Degree

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Required technical and professional expertise

·       Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.

·       Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

·       Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.

·       Proven experience in building and utilizing reports to analyze pertinent account information.

·       Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

·       Working knowledge to identify and implement action plans and process improvements with mentorship.

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Preferred technical and professional experience

·       Proficient in MS Office applications and any ERP software as an end-user.

·       Ambitious individual who can work under their direction towards agreed targets/goals.

·       Ability to work under tight timelines and have been part of change management initiatives.

·       Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.

·       Enhance technical skills by attending educational workshops, reviewing publications etc.

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