The Post-Trade Client Services & Risk Analyst assists with the on-boarding of new clients & platforms, works to engage customers on new initiatives, builds & maintains those relationships & provides day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. They support operational trade and end-of-day workflows, contribute to internal projects, & document enhancement requests related to current operational processes.

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Principal Accountabilities:

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Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and most internal operational processes, particularly account set-ups and trade submission workflows
Effectively and efficiently solve client and operational issues, with assistance as necessary
Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea
Provide excellent customer service across all asset classes and initiatives
Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or in-person visits, developing strong relationships with customers, providing day to day support of customer questions

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Skills and Software Requirements:

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Bachelors degree in Business, Finance, or related field
Must work well in a team environment
Self-motivated individual
Capability to work independently with minimal supervision
Excellent written and verbal communication skills
Proficiency in Microsoft Office preferred
Strong analytical, quantitative, and organizational skills

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About the company

CME Group

Company overview

CME Group runs one of the world’s biggest marketplaces for derivatives, where institutions and individual traders use futures and options to manage risk or gain exposure to markets. The company operates multiple major exchanges, including CME, CBOT, NYMEX, and COMEX. CME Group also provides clearing services that sit behind many of those trades, plus market data and related services. The company serves banks, asset managers, corporates, energy and agriculture firms, and active retail brokers globally.

Locations and presence

CME Group is headquartered in Chicago and has offices across the Americas, Europe, and Asia, including major hubs such as New York, London, Singapore, Belfast, and Bangalore. CME Group positions many roles around a flexible hybrid approach where weekly in-office and work-from-home days are set with the manager based on team needs.

Palpable Score

73.3

/ 100

CME Group offers real early-career entry points through a sizable internship program and a defined technology rotational pathway, plus visible hybrid and benefits support that tends to matter for new starters. Hiring looks structured in practice, but public detail on timelines, feedback, and assessment expectations is patchier than the best-in-class early-career employers. Outcomes are the main limiter: there are clear examples of intern-to-full-time conversion, but not much public, measurable proof of promotion speed, retention, or cohort progression.

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