Job Summary
Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Responsibilities
- Support Life and Family Servicing requests processing and approve up to authority limit assigned.
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and Perform User Acceptance Testing,
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Provide operational supports including reporting, data analysis and update working instructions / Standard Operating Procedures.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
Job Requirements
Qualifications/Experience
- Education : Degree or Diploma with relevant experience
- Experience: Minimum 1 years working experience in Insurance Industry
Technical Skills
- Essential: PC literate and excellent in communication skills
- Desirable: Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill. Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.
