Summary
Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Task & Accountabilities
- Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
- Liaise and coordinate with superior and IT or system support.
- Assist superior in participating project meeting.
- Assist superior in prepare system/business requirement and business process review.
- Prepare test script and Perform User Acceptance Testing,
- Prepare sign off document from stakeholder.
- Prepare implementation sign off document.
- Assist superior to monitor the result.
- Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
- Review and recommend measure to improve the existing process and system.
- Perform data analysis and presentation to support business decision.
- Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
- Establish and update guidelines, working instructions and standard operating procedures.
- Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
- Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
Qualifications/ Experience
- Bachelor Degree in Business Administration or equivalent
- At least 3 – 5 years’ experience in Insurance Industry
- Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.
