The Operations team is the beating heart of Amazon. Thanks to its flawless execution, we are able to process and ship customer orders in record time. In the role of Operations Lead/Supervisor, you will have the opportunity to experience first-hand how the different components of our operational activities interact, contributing directly to ensuring efficient operations.
You will be a point of reference for colleagues during your shift, helping them follow the processes introduced by managers. The role includes a strong hands-on component, giving you the opportunity to gain experience using the tools and systems on which the success of our operations depends.
Your role as an Operations Lead/Supervisor will take place in one of our operational sites. You will work alongside the Area/Shift Manager in executing the shift plan. Your responsibilities will range from organising work areas, assigning tasks to the team, and monitoring procedures, to ensuring that everyone complies with safety regulations, quality processes, and daily priorities.
You will escalate any issues to managers, but at times you may be the most senior person on shift, responsible for providing direction to ensure all tasks are completed successfully.
The Amazon Italia Transport (AMZL) team is responsible for sorting small and medium-sized parcels and preparing them for delivery to end customers. We manage every aspect of the service, from receiving parcels from fulfilment centres or delivery stations within the supply chain, to handling returns. What sets our service apart is our exceptional level of customer support: we don’t just enable delivery, we continuously work to improve processes in order to provide the best possible service to our customers.
